Kristin Kronstain:
The technical knowledge you learn in HVAC school will be vital to your career success in HVAC maintenance and repair. The most important qualities you can bring to your job are technical skills and the ability to complete tasks well. However, also important is your ability to develop your interpersonal skills. Without these skills, technical skills can only get you so far. Think of professional athletes. Even when they are the best quarterback or best hitter, if no one wants to play with them, they’re not going to see the degree of personal success that they might if they took the time to get along with other people. Career success is about finding a balance between technical and interpersonal skills.
So what are interpersonal skills? Interpersonal skill is the art of dealing with people. Between co-workers and clients, a great HVAC technician has the ability to communicate well with people and interact in a positive manner. When you go to technical school to learn about the finer points of the heating and air conditioning industry, you will also learn how to interact well with the people you meet throughout your professional career.
Interaction with customers
When you interact with customers, your attitude is the key to a successful business relationship. This doesn’t mean you have to be outgoing all the time in your work. This simply means that your customer should find you pleasant. The goal for interacting with clients is to keep them happy so they will continue their business with you in the future and recommend you to their friends and family when they are in need of an HVAC maintenance and repair technician. If you are irritable or inattentive to your clients, they will be much less likely to call you again for maintenance or repair in the future. Show your clients that you are doing your best and are interested in making sure that they are satisfied with your work. That extra bit of attention will go a long way with your clients. A smile won’t kill you either. Not all of us are born comedians, but a joke here and there will make your customers a lot more comfortable with you as well. It’s already a bit awkward for them to let a stranger in to their houses, so show them that you are there to help them.
When you talk with your clients, make sure you keep your promises to them. When you tell a customer that you will have a part you need to fix their HVAC unit in by the end of next week, make sure that you are able to keep that promise. If you can’t, call them and keep them in the loop as to what you are doing. Don’t let your clients feel neglected. Try not to make too many promises in your work though, especially when you are not sure if you can keep that commitment. As we all do when we get busy, the tendency to forget is always a possibility. Be honest and truthful with your clients, but don’t kill yourself trying to keep difficult promises to them, even if your customer is pushy.
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Tags HVAC
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